This is what you will be required to sign and agree to upon checking into one of our Vacation Home Rentals, along with a $250.00 authorized credit card security deposit that will be voided after the cabin is cleaned:
Unit: _________________________ Date: _________
Check in and Checkout times, Early Departure and Refunds
Check in time is 3:00 PM (after 7 PM only by appointment).
Early check-in can be arranged one day prior to arrival, based upon availability.
Check out is 11:00 AM (late check outs are subject to additional charges)
Late check-out requests (may be extended to 1:00 PM) must be authorized the day before departure by contacting the Hillcrest Lodge Office at (909) 866-7330.
There is a fee of $85.00 for approved late check-outs and will be determined based upon availability.
There will be no refunds for reduced number of nights.
We are not responsible for refunds due to any restricted use including weather, road conditions, acts of nature and anything beyond our control.
Refunds of security deposits will be processed within 7 days of check-out date by credit to the charged account.
Keys must be brought to our office upon check out, a drop box is provided for after hour use. There will be a charge of $25.00 for any lost keys.
Occupancy, vehicles and parking
Your rental has an occupancy limit of _____ persons and _____ vehicles.
Your particular party consists of ____ persons and _____ vehicles.
Lodging capacity is monitored by management and local officials’; exceeding the listed occupancy is a violation of local ordinance, as well as California PC Section 537.
The guest whose name the reservation is in, (or the primary registering guest if the reservation is made under a group name), is responsible for the actions of all guests in their party; including day guests.
Day guests must be approved in advance and must vacate the premises by sunset. Undisclosed guests or illegal activity will result in immediate eviction without refund, including forfeiture of any deposits paid.
Each rental unit has its own parking capacity, which is regulated by local law. For the safety and convenience of guests and neighbors, in compliance with local law, please do not exceed this limit. Overnight parking or blocking driveways on any residential street is not allowed and vehicles may be towed at owners’ expense. Unauthorized vehicles will be towed at the owners’ expense.
Cleaning, trash and ashes
It is our intent to provide you with a rental that is clean, furnished and in good repair. Any missing or broken items should be reported to us as soon as possible.
Please leave the rental in the same condition that you found it.
You are not asked to launder linens or make beds; however, to avoid additional cleaning charges, please clean your dirty dishes, pots and pans, etc.
Each unit will be inspected upon check out and depending on the condition of the unit, you may be charged for additional cleaning, permanently soiled/damaged linens or for the cost of missing or broken items.
Daily maid service is not provided; however, towel exchange is available upon request.
Do not attempt to clean, remove or dispose of the fireplace ashes. The fireplace contents may still be hot and could cause damages to guests or the property.
As per City Code, all guests staying in private home rentals must take their trash to one of the following “Clean Bear Sites”:
Clean Bear Site 1– 39690 Big Bear Blvd. Big Bear Lake, CA
Clean Bear Site 2– 41970 Garstin Rd. Big Bear Lake, CA
(Dumping trash in any other dumpster is prohibited and you may be fined)
This property does not allow pets and evidence of such will incur a charge of $250.00.
Smoking and Open Flames
All units are non-smoking. Smoking is allowed in any outside area unless otherwise indicated; however, we encourage consideration of other guests and neighbors.
To avoid extra charges, do not discard cigarette butts unless they are extinguished and properly disposed of. Evidence of smoking or open flame inside any unit will result in immediate eviction without refund and will incur a charge of $250.00 plus any additional charges for damages caused by fire and/or smoke. (This includes candles without proper candle holders.)
“Approved use of barbecues” (charcoal briquettes, propane, or natural gas) mean that once the flame has been lit, you cannot leave the barbecue unattended.
Heating Procedures and Hot Water
Upon check out, please leave thermostat set to 60 degrees. DO NOT turn off furnace during the winter season. Most mountain cabins have 30-40 gallon hot water heaters. An average shower uses up to 20 gallons, so consecutive showers can deplete the supply of hot water. You may have to wait up to one hour for the hot water supply to return after each use of the shower.
Applicable laws, Defrauding and Innkeeper
California Penal Code Section 537 calls for a fine of up to $1000 and/or imprisonment in the state prison for up to 3 years for defrauding an innkeeper. Declarations are signed under a penalty of perjury. Perjury is punishable under California Penal Code Section 126 and calls for imprisonment for a minimum of 2 years and a maximum of 4 years.
Local ordinances make it unlawful to leave or park a vehicle upon a public roadway so as to interfere with any snow removal operations. Any violation of this ordinance may result in the removal of any illegally parked vehicle at the owner’s expense.
Disclaimer (Use at your own risk)
Neither the owners, management nor staff members of Hillcrest Lodge are responsible for accidents, injuries, illnesses or losses of any kind. As a condition of your received lodging, you agree to hold facility owners, management and employees harmless of any and all claims, including bodily injury, property damage or any other loss. We reserve the right to refuse service to anyone.
Unique Mountain Community
Big Bear is a unique mountain community with conditions that are different from other areas. On cold nights you may experience temporarily frozen pipes. We recommend leaving under-sink cabinet doors open overnight so that warmer room air can reach the pipes. Neither Hillcrest Lodge nor the third party owners of any properties managed by Hillcrest Lodge shall be responsible for any problems effecting occupancy, such as lack of electricity, gas or water that is out of their control. In such cases, we will offer you alternate lodging if available. If no such alternate lodging is available, we will offer you a full refund of any money paid, but we will not be otherwise responsible.
After plowing and/or snow shoveling, ice may remain and we will not be held responsible for any injuries caused by slipping on ice. You may encounter delays while waiting for the snow plow to arrive, and we are not responsible for such delays.
We recommend approved snow play areas for all snow play activity, we will not be held responsible for any injuries suffered as a result of snow play.
Many Big Bear properties have electrical systems designed before this era of technology and you may overload the circuits by using too many high voltage devices.
Do not flush anything other than toilet paper, you may be charged extra if you clog a toilet with any other items. We are available after hours for emergencies only, please call us during our normal office hours if you have any non-emergency questions or concerns.
Our office hours are as follows:
(Sunday – Thursday) – 8:00am to 8:00pm
(Friday and Saturday) – 8:00am to 9:00pm
When renting one of our private homes, please be considerate of neighbors. Do not park in the street or trespass on neighboring properties. We want you to have an enjoyable time, but we must respect the neighborhood community. Do not make excessive noise, particularly in outdoor area. Excessive noise is defined as (but not limited to) loud music that can be heard from neighboring properties at any hour, noise that can be heard after 10 pm, and any loud music from vehicles.
Violation of any of these rules is also a violation of local ordinances and will result in an immediate eviction without a refund, including forfeiture of any deposits.
Private Homes, Owner’s Private Property
Some of our rentals are private homes, owned by third parties. Often these owners set aside cabinets, closets, rooms, or garages to store their personal possessions and place locks on these doors. Any sign of tampering with these locks will result in extra charges for any repair/ replacement of the lock, plus the cost of any missing or damaged owner items.
Please respect other people’s property by staying out of areas in the home that are locked.
The City of Big Bear Lake Code Requirements are available online at citybigbearlake.com or via phone at (909) 866-CODE
Your signature below verifies that you have received a copy of and agree to, along with all accompanying guests; abide by all terms and conditions of this contact:
Guest Signature: _____________________________________________________