Hillcrest Lodge Guest Policies
Cancellations 7 days or more in advance of your original scheduled booking date will be refunded, minus a $25 cancellation fee.
Cancellation or no shows: Less than 7 days of your original booking date will be charged one night stay or half of your total reserved stay, whichever is greater.
HOLIDAY Cancellations: 14 days or more in advance of original booking date will be refunded, minus a $25.00 cancellation fee.
HOLIDAY Cancellations and no shows: 14 days or less will be charged 100% of the original booking.
At Check-in: Please provide a photo ID and the credit card used for booking.
Extra Guests: There is an extra charge for additional guests/children who exceed the maximum occupancy for that room. $15.00 for each additional, per night.
Damages to your room during your stay, will be charged to your credit card on file.
No Smoking: All rooms are Non-Smoking. Ashtrays are provided outside on the property.
$250.00 charge for smoking in the room.
Safety Equipment: All of our rooms have a Smoke Detector and Carbon Monoxide Detector. If you have any concerns such as beeping or making noise for unknown reasons, Please let us know.
Laundry: There is a laundry facility located at 42162 Big Bear Blvd, in the Interlaken Shopping Center.
If you need a few things put in the dryer, please ask & we will try to accommodate.
Quiet Time is 10:00 pm– Please be courteous, some guests retire early.
Pet Fee: All guests with pets are required to pay a fee of $45+tax per pet/per stay. This covers the cost of extra cleaning.
Maximum: One or two dogs, depending on room size.
Sorry no cats.
Pets can not be left in your room unattended. Barking & room damage has been a problem in the past.
Leashes Please: For the safety of all of guests, Please keep your dogs on a leash at all times.
Housekeeping: Please pick up after your pet.