Cancellations 7 days or more in advance of your original scheduled booking date will be refunded, minus a $25 cancellation fee.
Cancellation 1 - 7 days before check-in date: charged a $25 cancellation fee. Any other funds collected will be returned.
Cancellation after 2 PM the day before check-in: charged one night stay or half of your total reserved stay, whichever is greater.
No Shows: The full reservation is charged.
HOLIDAY Cancellations: 14 days or more in advance of original booking date will be refunded, minus a $25.00 cancellation fee.
HOLIDAY Cancellations and no shows: 14 days or less will be charged 100% of the original booking.
At Check-in: Please provide a photo ID and the credit card used for booking.
Extra Guests: There is an extra charge for additional guests/children who exceed the maximum occupancy for that room. $15.00 for each additional, per night.
Damages to your room during your stay will be charged to your credit card on file.
No Smoking: All rooms are Non-Smoking. Ashtrays are provided outside on the property.
$250.00 charge for smoking in the room.
Safety Equipment: All of our rooms have a Smoke Detector and Carbon Monoxide Detector. If you have any concerns such as beeping or making noise for unknown reasons, please let us know.
Laundry: There is a laundry facility located at 42162 Big Bear Blvd, in the Interlaken Shopping Center.
If you need a few things put in the dryer, please ask & we will try to accommodate.
Quiet Time is 10:00 pm– Please be courteous, some guests retire early.